Frequently asked questions.

  • We offer delivery services for our floral arrangements to various locations within our delivery area. Delivery to Sentosa and Tuas requires additional $30 delivery charges. We do not deliver to restricted areas.

  • Our delivery hours are in blocks of
    9am - 1pm / 2pm - 6pm / 7pm -10pm.

    Orders placed will be scheduled for delivery on the next available delivery day.

    For same day delivery, please contact Alexis at 9800-5801.

  • Yes, you can specify your preferred delivery date and time range when placing your order. We will do our best to accommodate your request based on our delivery schedule.

  • We currently do not offer delivery tracking. However, you will receive a confirmation email or text message once your order has been successfully delivered.

  • If the recipient is not available at the time of delivery, we will attempt to leave the flowers in a safe location or with a neighbour.

    Re-delivery is chargeable at $20.

  • We may offer delivery services on certain holidays, depending on our availability and delivery schedule. Please check with us in advance to confirm if we deliver on specific holidays.

  • To prolong the life of your flowers, trim the stems at an angle before placing them in a clean vase filled with fresh water. Remove any leaves that will be submerged in water and change the water every 2-3 days.

  • If you leave them as a wrapped bouquet, simply enjoy them while they bloom. You can turn them upside down to dry them out and keep it as a dried bouquet later on.

  • Keep them out of direct sunlight and in a well ventilated area. For dome arrangements, be mindful to keep it in a dry room. High levels of humidity is not good for these preserved flowers.

  • If your flowers arrive damaged or wilted, contact us immediately to report the issue. We will work with you to provide a replacement or refund depending on the circumstances.

  • The lifespan of flowers varies depending on the type of flower, environmental conditions, and how well they are cared for. On average, cut flowers can last about a week with proper care.

  • At Royal Blooms, we strive to provide our customers with the freshest and highest quality flowers available. In the event that a specific flower variety or color is unavailable due to seasonal or supply chain issues, we may need to substitute it with a comparable alternative.

  • We may substitute flowers in an order if the requested flower variety or color is not available at the time of purchase or if it does not meet our quality standards.

  • When substituting flowers, we consider factors such as color, size, shape, and overall aesthetic to ensure that the substitute closely resembles the original selection. We will always choose a comparable alternative that maintains the integrity and theme of the arrangement.

  • It is subjected to stock availability.. We will select an appropriate colour and design for the arrangement. 

  • At Royal Blooms we understand that circumstances may change, and you may need to cancel your order. You can cancel your order up to 3 days before the scheduled delivery date.

  • There will be no refund, but you may reschedule for another delivery date.

  • If you are not satisfied with the quality of the flowers in your order, please contact us immediately to report the issue. We will investigate the matter and may offer a refund or replacement depending on the circumstances.

  • Send us an enquiry and we will get back to you as soon as we can with our rate card.

    • Types of flowers chosen (rarity, availability)

    • Size and complexity of arrangements

    • Number of arrangements needed

    • Additional decorations like vases, ribbons, or candles

  • A deposit 50% will be collected as confirmation.
    Remaining 50% will be collected 2 days before the actual wedding. If payment is not received, then the florals will not be delivered on the dat of wedding.
    Kindly confirm your booking at least 2 months before the actual day of your wedding; do check for availability for bookings that are less than a month.